Atawasal

Features Atawasal

"Atawasal empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView InboxManage omnichannel conversations anywhere, anytimeEfficiently respond to all customer interactions without hopping between channels.
Tie every customer conversation together, all from a single inbox.Get app notifications for new requests, new messages, and SLA violationsAccess user details during the conversationView user details, notes added by other agents, recent conversations, and other data during the chat.Interact in 50+languagesTranslate live chat conversations in real-time and reply to users in their preferred language with Atawasal’s two-way auto-translation.